At Travelin Presso, we take pride in the quality of our products. We will only offer returns or refunds if the item is damaged or defective upon arrival.
1. Eligibility for Return and Refund:
- Returns and refunds will only be accepted if the product is damaged or defective when received.
- You must contact us within 7 days of receiving your order to report any damage or defects.
- To be eligible for a return or refund, the product must be in its original condition, with all packaging, tags, and accessories intact.
2. Refund Process:
- Once we receive and inspect the damaged or defective product, we will notify you of the approval or rejection of your refund.
- If approved, we will process a full refund to your original method of payment within 30 business days.
3. Return Shipping Costs:
- Return shipping costs for damaged or defective items will be the responsibility of the customer.
4. How to Report a Damaged or Defective Item:
- Please contact our customer service team at limbani.shop@gmail.com with your order number and provide clear photos or descriptions of the damage or defect.
- We will provide you with instructions on how to return the item and issue a refund.
5. Exclusions:
- Returns and refunds are strictly limited to damaged or defective products. We do not accept returns for any other reasons.
Thank you for shopping with Expresso. We’re here to ensure you’re fully satisfied if the product arrives in less than perfect condition.